Working in a restaurant.
Sounds busy and it can be. And it SHOULD be. Being bored for 8 hours and you're not allowed to use your phone in the kitchen is very frustrating indeed.
Once upon a time I was 19 and a waitress for my aunt for a summer and it was one of the most exciting and exhausting jobs I have ever done (other than motherhood - which is a forever-long gig) so now that I have some experience and have witnessed what the owners have done as well and can perhaps give you some insight on what it's like to work in a restaurant.
Bear in mind - these are based on my personal experiences and every restaurant and person is different.
Waitress
Things you (may/most likely) have to handle or deal with:
- Cleaning the restaurant
- Washing windows
- Cleaning tables
- Clearing off tables
- Vacuuming and mopping floors
- Cleaning the bathrooms
- Doing dishes
- Cleaning up accidents (i.e. spilled food, broken dishes, vomit -hopefully not)
- Refilling condiments
- Salt and pepper shakers
- ketchup or other sauces in little bowls perhaps
- filling a salad bar or buffet
- Customer service
- As a host(ess) finding seating for your customers
- Accommodating customers needs and demands
- Taking their orders
- Serving their food and beverages in a timely manner
- Handling customer complaints
- Packing take-away orders or leftovers
- Handling customer reservations and inquiries on the phone/e-mail
- Processing payments (cash, bank/credit cards, gift cards, coupons and discount vouchers)
- So much math....splitting bills for example and calculating tips if need be.
- Other
- Planning schedules for other staff and handling reservations
- Long hours and on your feet for most of it
- Organizing catering services (includes setting up the location and food perhaps)
- Dealing with extremely flirtatious customers that might not accept "no" for an answer.
- Dealing with alcoholic or troubled customers that may exhaust you mentally and possibly try to hurt you physically if you deny them services.
- Dealing with customers smearing you publicly and privately - for example by word of mouth or describing you on the restaurant's public social media pages.
- AKA bullying
Cooking
Things you may/most likely have to deal with in the kitchen:
- Running out of ingredients
- Naturally this is prime time that customers want that particular meal or dish with those missing ingredients! :)
- Equipment breaking or missing
- It's why it's crucial to know where everything goes and to put things back once you're done!
- Yelling - you're yelling, serving staff yelling, your boss yelling - everyone yells...
- Usually depends on the size of the kitchen!
- Lack of space - counter space can be limited and you may be bumping elbows with that coworker you can't stand more often than not.
- Also when it comes to unloading a lot of ingredients and stock/supply - it can get pretty cramped!
- Service staff dropping food and having to re-do a dish from scratch.
- Pain
- burning yourself
- cutting yourself
- losing a finger (tip or whole) or other body part *I personally haven't done this or witnessed this - but I've heard stories!)
- bumping yourself by walking into or tripping over something
- dropping heavy things on yourself
- heavy lifting
- Long hours on your feet
- dry skin from excessively washing and disinfecting your hands
- Bear in mind I live in a dry part of Finland.
- Stress
- Customers complaining and returning food
- Large groups of customers ordering at once (or several customers ordering at once)
- Customers changing their orders last moment - usually once their food is about to be served.
- Not having enough staff to assist
- Messing up dishes or plating
- memorizing the menu - especially if it's a large one or changes regularly
- Cleaning
- doing dishes and putting everything away
- emptying the deep fryer and cleaning the grill
- cleaning the gas stove
- cleaning floors
- washing some dishes by hand
- cleaning dishes with hard stuck-on food (this is why rule #1 is to SOAK it all!)
- emptying the food traps in the industrial dishwashers or in the floor (they smell rotten and like death and only the brave can handle it without vomiting all over themselves)
- doing a massive deep clean a few times a year
Owner/Management
- Planning schedules for catering and staff
- Taking orders via e-mail and phone calls for reservations, dinner parties and catering services requests
- Handling social media accounts and television/radio interviews for promotional purposes
- Handling customer/staff complaints and conflict
- Creating new menus and specials
- Dealing with repair and regular maintenance/check-ups for all equipment and the building itself
- Taxes (ugh)
- Processing everyone's pay
- Interviewing and hiring new staff
- Ensuring they are properly trained for the work environment
- Ensuring there's enough food per shipment and ordering regularly
- Budgeting
- Firing staff
- Handling inquiries within staff (i.e. if someone is stealing tips or possibly stealing from the restaurant)
- Ensuring all bills are paid on time
- Ordering new equipment and dishes/supplies
- Deal with busier times and not so demanding times from customers (ie Christmas time is usually quite busy but after the new year - not so much).
- Little sleep (depending on the hours of the restaurant - you might work from morning to close!)
- Little personal time off or vacation time
I am sure there are a lot of things I am missing and some might not apply to you!
But perhaps this will give you a glimpse into the life of a restaurant worker and show you how difficult it can be.
It is partially why I do not want to have my own place. I used to think it would be a great way to live but now that I have children - I don't think I could do it until they perhaps were independent and moved out.
It's also why I strongly believe that those who work in a restaurant are super strong mentally - because they have to do and remember so many things and work together as a team to get through the day.
A cook or head chef is no better than a waitress and vice verca. Both are very demanding jobs and should be respected equally.
XO,
Dominique
Dominique